Terms of Service

1. Service Description

Cailos is an AI gateway that routes LLM requests across multiple providers. By using our API or web interface, you agree to these terms.

2. Accounts and API Keys

• You are responsible for maintaining the confidentiality of your API keys
• You must not share API keys or allow unauthorized access to your team
• You must provide accurate registration information
• We reserve the right to suspend accounts that violate these terms

3. Acceptable Use

You agree not to use Cailos to:

• Generate content that violates applicable laws or regulations
• Attempt to circumvent rate limits, tier restrictions, or security measures
• Reverse-engineer, decompile, or attempt to extract the routing algorithms
• Use the service to attack, probe, or overwhelm upstream LLM providers
• Transmit malware, exploits, or malicious payloads through the API

4. Tiers and Rate Limits

Cailos offers free and paid tiers. Free tier limitations include reduced rate limits, input token caps, and forced cost-optimised routing. Tier limits are enforced automatically and may be updated. See your team dashboard for current limits.

5. Upstream Providers

Cailos routes your requests to third-party LLM providers. While we apply PII shielding before transit, the content of your requests is processed by these providers according to their own terms. By using Cailos, you acknowledge and accept the terms of service of each provider your requests may be routed to. See our Subprocessors page for the full list.

6. Data Processing

We process request metadata (not content) for routing, billing, and monitoring purposes. See our Privacy Policy for details on what we collect and how we use it.

7. Availability and SLA

We aim for high availability but do not guarantee uptime. Cailos implements circuit breakers, endpoint fallback, and provider diversity to maximise reliability, but upstream provider outages are outside our control. We are not liable for losses caused by provider downtime.

8. Intellectual Property

You retain all rights to your input data and generated outputs. Cailos does not claim ownership of your prompts or responses. Our routing engine, evaluation system, and platform code are proprietary.

9. Limitation of Liability

To the maximum extent permitted by law, Cailos shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of the service.

10. Termination

Either party may terminate at any time. Upon termination, your API keys are revoked and access to team dashboards is removed. Request logs are retained for billing and audit purposes as described in our Privacy Policy.

11. Changes to Terms

We may update these terms. Material changes will be communicated via email to account holders. Continued use after changes constitutes acceptance.

12. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be resolved in the courts of England and Wales.

13. Contact

For legal inquiries: [email protected]